Refund policy

Thank you for shopping with Emily Park. We want you to be satisfied with your purchase. This Return and Refund Policy explains your rights and the conditions under which returns and refunds are accepted.

1. Company Information

Trade Name: Emily Park

Business Registration Number: 833608409

Address:
6 Allee du Moulin a Eau, 79300, France

Email: loronicolas566@gmail.com

Phone: +33 755547760

2. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation may be required.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned unless defective or damaged:

  • Personalized or custom-made products
  • Gift cards
  • Downloadable digital products
  • Items marked as final sale
  • Hygiene or personal-use products once opened (where applicable)

4. Return Process

To request a return, please contact us at:

Email: loronicolas566@gmail.com

Please include:

  • Your order number
  • Your full name
  • A description of the issue
  • Photographs if the item is damaged or incorrect

Return instructions will be provided after your request is reviewed.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We may request photos or additional information to evaluate the issue.

If approved, we may offer:

  • A replacement item
  • A partial refund
  • A full refund

depending on the circumstances.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear, depending on your payment provider and financial institution.

7. Shipping Costs

Shipping fees paid at checkout are generally non-refundable unless:

  • The item received was defective
  • The wrong item was delivered
  • Applicable law requires otherwise

Customers are responsible for return shipping costs unless the return is due to our error.

8. Order Cancellations

Orders may be cancelled before shipment by contacting us as soon as possible.

Once an order has been shipped, cancellation may no longer be possible and the return process will apply.

9. Chargebacks

Customers are encouraged to contact us before initiating a chargeback or payment dispute so we can attempt to resolve the issue promptly.

Fraudulent chargebacks may be contested with supporting order and delivery documentation.

10. Contact Information

For any questions regarding returns or refunds, please contact:

Emily Park
6 Allee du Moulin a Eau, 79300, France
Email: loronicolas566@gmail.com
Phone: +33 755547760
Business Registration Number: 833608409